Star996 Privacy Policy – Protecting Your Personal Data in Malaysia

1. Introduction and Scope of This Privacy Policy

This Privacy Policy is published by Star996 ("we", "Platform", "Star996") and applies to all users, visitors, and members who access or use the Star996 platform through the website, mobile app, or any related service interface.

We take your privacy seriously. As an online Sports Betting and casino platform operating in Malaysia, star996 is bound by the Personal Data Protection Act 2010 (PDPA) and is fully committed to ensuring that every aspect of how we handle your personal data complies with this legislation.

By using the Star996 platform, you agree to the data processing practices described in this document. If you do not agree with any part of this policy, you should discontinue your use of Star996's services.

2. Personal Data We Collect

Star996 collects your personal data through various interaction points on the platform. The following are the categories of data we may collect:

2.1 Data You Provide Directly

This data is collected when you register a Star996 account, submit a withdrawal request, or undergo the identity verification (KYC) process.

2.2 Automatically Collected Data

When you use the star996 platform, our systems automatically record certain technical information:

• IP address and approximate geographic location
• Device type, operating system, and web browser used
• Login history including time and date
• Records of betting activity, wins, and losses
• Financial transaction records (deposits and withdrawals) via DuitNow, Touch 'n Go, GrabPay, FPX, Boost, and ShopeePay
• Cookie data and browser identifier

2.3 Data from Third Parties

In certain circumstances, Star996 may receive your data from legitimate third-party sources, including identity verification service providers, licensed payment processors in Malaysia, and fraud prevention agencies.

3. How Your Personal Data Is Used

Star996 uses the personal data collected for the following purposes:

• Account Management — Creating, verifying, and managing your member account on star996.
• Transaction Processing — Processing deposits via DuitNow, FPX (Maybank2u, CIMB Clicks), Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay, as well as managing your winnings withdrawals.
• KYC & AML Compliance — To fulfil legal obligations related to identity verification (Know Your Customer) and anti-money laundering (Anti-Money Laundering).
• Platform Security — To detect and prevent fraud, unauthorised access, and suspicious activity on the Star996 platform.
• Customer Support — Providing technical assistance and handling any queries or complaints you submit to the star996 support team.
• Experience Personalisation — Tailoring game recommendations, promotional offers, and platform content based on your preferences and activity.
• Important Communications — Sending account-related notifications, transaction updates, and policy changes that require your attention.
• Platform Improvements — Analysing aggregated usage patterns to improve Star996's functionality and user experience.

4. Legal Basis for Data Processing

Under Malaysia's PDPA, Star996 processes your personal data on valid legal grounds. For each data category and processing purpose, we rely on one of the following bases:

• Consent — You have given explicit consent for your data to be processed for specific purposes, such as marketing communications.
• Contract Performance — Processing is necessary to fulfil our obligations to you under the star996 Terms & Conditions.
• Legal Obligation — Processing is necessary to comply with applicable Malaysian laws, including the PDPA and the Anti-Money Laundering Act.
• Legitimate Interests — Processing is necessary for Star996's legitimate interests, such as fraud prevention and platform security, provided these do not override your fundamental rights.

5. Data Sharing and Disclosure

Star996 does not sell or rent your personal data to any third party. However, we may share your data with the following parties in certain circumstances:

5.1 Trusted Service Providers

Star996 works with a carefully selected network of trusted third-party service providers to support platform operations, including licensed Malaysian payment processors (such as FPX and local e-wallet providers), secure cloud infrastructure providers, KYC and identity verification service providers, and platform analytics providers.

All service providers are bound by strict confidentiality agreements and are permitted to use your data only for the specific purposes we have defined.

5.2 Authorities and Law Enforcement

Star996 may disclose your data to Malaysian government authorities or law enforcement bodies when required to do so by a valid court order or applicable legal obligation.

5.3 Business Merger or Acquisition

In the event of a business merger, acquisition, or asset sale, user data may be transferred to the new entity. We will notify you in advance and ensure that equivalent data protection standards continue to apply.

6. Data Security Measures

Star996 implements multiple layers of technical and organisational safeguards to ensure the security of your personal data:

• Data Encryption in Transit — 256-bit SSL/TLS for all communications between your device and Star996's servers.
• Stored Data Encryption — Sensitive data is stored in encrypted format on servers protected by strict access controls.
• Staff Access Control — Only authorised personnel with a legitimate business need may access your personal data.
• Regular Audits — Security audits and penetration testing are conducted periodically by independent parties.
• 24/7 Monitoring — A continuous threat monitoring system to detect and respond to any suspicious activity promptly.
• Two-Factor Authentication — Star996 supports 2FA as an additional layer of protection for member accounts.

7. Your Rights Under Malaysia's PDPA

As a data subject under Malaysia's PDPA, you have the following rights regarding your personal data held by Star996:

To exercise any of the rights above, please contact the Star996 data protection team at privacy@star996.ws. We will respond to your request within 30 business days as required under Malaysia's PDPA.

8. Data Retention Period

Star996 retains your personal data only for as long as necessary for the purposes outlined in this policy, or as required under applicable Malaysian law. The following are our general data retention guidelines:

• Active Account Data — Retained for as long as your Star996 account remains active.
• Financial Transaction Records — Retained for a minimum of 7 years following a transaction, as required under Malaysian financial laws.
• KYC Data — Retained for 5 years after the termination of the business relationship.
• Access and Security Logs — Retained for 12 months for security investigation purposes.
• Marketing Data — Retained until you withdraw consent or request deletion.

When data is no longer needed, it will be securely deleted or anonymised so that it can no longer be linked to your identity.

9. Cookie Policy

Star996 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

You can control and manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the Star996 platform.

10. Children's Privacy

Star996 is a betting platform intended solely for individuals aged 21 and above. We do not knowingly collect, store, or process personal data of anyone under the age of 21.

Should we discover that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and terminate the account in question.

11. Changes to This Privacy Policy

Star996 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform improvements. The "Updated" date at the top of this document will be revised whenever a material change is made.

For significant changes, we will notify you via email or an in-platform notification before the changes take effect. Your continued use of Star996 following such notification will be considered your acceptance of the updated policy.

We encourage you to review this policy periodically to stay informed about how we protect your privacy.

12. Contact Our Data Protection Officer

If you have any questions or concerns, or wish to exercise your privacy and personal data rights at Star996, please reach out to us through the following channels:

• Privacy Email: privacy@star996.ws
• General Support Email: support@star996.ws
• Live Chat: Available on the Star996 platform, 24 hours a day, 7 days a week
• Response Time: Privacy requests are responded to within 30 business days

We take every privacy enquiry seriously and will endeavour to provide a clear and satisfactory response to each one we receive.

For general questions about the platform, you may also refer to the FAQ star996 or the About Us for more information.